It was the middle of a busy second shift when manager Doug noticed the couple trying to eat. Being a father of twins himself, he didn’t hesitate to step in and ease the burden.
“This is the best manager I’ve ever had,” writes a Cracker Barrel employee in a post on Facebook page Love What Matters.
“While Doug was checking on all the tables, he saw the couple were trying to balance holding their grandchild and eating, at the same time. This man proceeded to ask to hold the baby, so they could fully enjoy their meal.”
Doug’s kind gesture didn’t go unnoticed by his colleagues and customers.
“This brought tears,” the employee continued. “Definitely a wonderful man and great daddy. You don’t see such kindness very often anymore!”
This is real customer service! We could all do with a little help every now and then, and it’s even better when someone offers without being asked. Great job, Doug!
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